Convin
Convin.ai is a SaaS platform that uses proprietary large language models and generative AI to analyze, coach, and optimize customer interactions across calls, chats, and emails. It offers real-time agent assistance, automated quality assurance, personalized coaching, and deep behavioral insights tailored for industries like BFSI, telecom, and e-commerce. Its core purpose is to enhance customer experience and agent performance by transforming every conversation into actionable intelligence reducing manual QA, improving compliance, and accelerating sales and support outcomes.